Privacy Policy

Privacy Policy


The pages on this website are published by Hengelo LTD, a company registered in England and Wales with company registration number 7695054. Our registered office and trading address is 8-10 West Street, Haslemere, Surrey, GU27 2AB.

We are committed to safeguarding your privacy when you visit and interact with our website. In this policy we explain how we will handle your personal data.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

How to contact us

If you have any questions about this policy you can contact us by:



What information do we collect?

  • When you make a purchase from we ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address and payment details.
  • If you set up an online account with us, we will store your password.
  • If you sign up to receive our email newsletter, we will request and store your email address on MailChimp, our email service provider.

How do we use your personal information?

  • We use this information to make your shopping experience as easy and enjoyable as possible.
  • To process your order including delivery, payment, and returns.  Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall. To find out more about how they store your data you can read WooCommerce’s privacy policy.
  • To send you news and special offers that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time by clicking ‘unsubscribe’ at the bottom of any email.
  • Any information we collect about your browsing and buying habits is used for statistical analysis and to continuously improve the website and the products and services offered to our customers. Our store uses Google Analytics to help us learn about store visits and the pages being viewed.
  • To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs.
  • To assist in the detection and prevention of fraud.
  • Our courier service, Royal Mail has selected access to your details for delivery purposes only.


Providing your personal data to others

  • We will never pass on your information to third parties for marketing purposes.
  • Financial transactions relating to our website may be handled by our payment service providers, HSBC. We will share transaction data with HSBC only to the extent necessary for processing payments and refunds and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices by reading their privacy policy.
  • Our email marketing provider, Mailchimp stores your name and email address in their system. You can find information about MailChimps privacy policies and practices by reading their privacy policy.



How long to we hold on to your data for?

We will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer.

The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on are retained in accordance with local tax law (seven years in the UK); while those data used to send you our marketing communications are retained until you ask to be unsubscribed.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us, you can find our contact details at the top of this page.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act.

In the first instance we will provide a copy of the information free of charge, within one month of request. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

What if I want to update my information?

Please let us know if the personal information that we hold about you needs to be corrected or updated.



Our website includes hyperlinks to, and details of, third party websites.  We have no control over, and are not responsible for, the privacy policies and practices of third parties.



About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSIDhengeloshop.comPreserves user session state across page requests.SessionHTTP

Statistics Cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_gahengeloshop.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP
_gathengeloshop.comUsed by Google Analytics to throttle request rateSessionHTTP
_gidhengeloshop.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the web site.SessionHTTP
_pinterest_cmpinterest.comUsed by Pinterest to track the usage of services.1 yearHTTP

Marketing Cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

_hjIncludedInSamplehengeloshop.comDetermines if the user’s navigation should be registered in a certain statistical place holder.SessionHTTP
collectgoogle-analytics.comUsed to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.SessionPixel
frfacebook.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP
IDEdoubleclick.netUsed by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and top resent targeted ads to the user.1 yearHTTP
test_cookiedoubleclick.netUsed to check if the user’s browser supports cookiesSessionHTTP

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.


We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.